ASTROSUTRAA - PRIVACY POLICY
Thank you for your interest in AstroSutraa and welcome to
our website. This Website istaastro.com is an internet-based platform and is
owned and operated by GURUSUTRAA SOLUTIONS PRIVATE LIMITED having communication
address C2-470, Niti Khand -2 , Indirapuram, Ghaziabad 201014, Uttar Pradesh, India (“We”, “us”, “our”, “AstroSutraa”
“AstroSutraa application”). AstroSutraa through its Website and Mobile
Application (“Website”) offers astrological consultation services
through audio, video, chat medium, pooja or written correspondence in the form
of reports (“Services”).
This document i.e., Privacy Policy (“Policy”) contains the
manner and details in which AstroSutraa controls and owns the Website and
collects stores, and uses the Personal Information that you, the reader of this
Policy ("User", "you", "your") provide to us.
We respect the privacy of our Users and are committed to
protecting it as required by applicable law. With a view to offer an enriching
and holistic internet experience to our Users, We offer a vast repository of
Services.
Additionally, please also refer to and read our Terms of
Service (“Terms”) available on this link. This Policy and the Terms are to
be read together and form part of a single understanding. Any capitalized term
not defined herein shall be interpreted to have the same meaning as defined in
the Terms.
This Policy is published in accordance with Rule 3(1) of the
Information Technology (Intermediaries Guidelines) Rules, 2011 and Information
Technology (Reasonable Security Practices and Procedures and Sensitive Personal
Data or Information) Rules, 2011 which requires publishing of a Privacy Policy
for the collection, use, storage and transfer of sensitive personal data or
information.
Introduction
The Website through this Policy is designed to safeguard the
privacy of everyone who visits our Website, be it a User or a Registered
Member. The Website uses the Personal Information of a User or a Registered
Member to provide astrological content-related services in the form of
horoscope readings, predictions, . AstroSutraa is not involved in selling or
renting your Personal Information or the results of the Services chosen by you,
without your express consent.
This Website is not designed to help those seeking medical
advice, tackling depression, or considering/contemplating suicide. If you are
someone who is seeking, suffering from, or considering any of the above, We
recommend that you immediately terminate the use of this Website and contact
any local or national suicide prevention helpline or visit a licensed medical
professional as the case may be. If you continue to access this Website and use
our Services, you agree and acknowledge that it shall entirely be at your own
risk and that AstroSutraa shall bear no liability for any loss that you may
suffer.
What Is The Aim Of This Policy?
This Policy represents the manner in which AstroSutraa
collects, stores, shares and uses all or any information provided by a User
while availing of our Services.
The specific aims with which this Policy is designed are:
User’s Consent
By accessing and using the Website or Mobile Application,
you agree that you have read and understood this Policy and You accept and
consent to the privacy practices (and any uses and disclosures of information)
that are described in this Policy. Your continued use of this Website or Mobile
Application shall confirm that you have provided your unconditional consent and
conform to the terms of this Policy as regards collecting, maintaining, using,
processing, and disclosing your personal and other information in accordance
with this Policy. If you do not agree to accept the terms of this Policy
(including any referenced policies or guidelines), you are requested to
terminate the use of the Website immediately.
What Information Do We Collect?
Registration Data - While accessing AstroSutraa
Website or Mobile Application, the User may be required to create an account. AstroSutraa
may require personal information including, but not limited your Name, Email
Address, Mobile number, Address, Date of Birth, Gender and other identifying
information as such term is defined under the Information Technology
(Reasonable Security Practices And Procedures And Sensitive Personal Data Of
Information) Rules, 2011 enacted under the Information Technology Act, 2000,
and any other detail required on the website during registration.
This information is used to provide relevant astrological
details.
For effective and optimal utilisation of our Services, AstroSutraa
and/or third parties, including but not limited to our business partners,
advertising networks, analytics, or search information providers may collect
the following information;
We also track and collect information about user
interaction, Recharge done via Wallet, Consultation made with Astrologer. It
includes other information that may be associated with your Personal
Information, such as your location, IP address, preferences, or
interests) (“Personal Information”).
How Do We Use The Personal Information Collected?
Your Personal Information can be used by us for, but not
limited to, the following purposes:
Use Of Cookies
What is a cookie?
A cookie is a small text file that is placed on the hard
drive of your computer by a web page server. Cookies contain information that
can later be read by a web server in the domain that issued the cookie to you.
Use of cookies: In order to enhance the overall
experience of our Users, We use “cookies” or similar electronic tools to
collect information about You. These cookies help Us in understanding the
User's individual interests using the identified computer. A cookie is incapable
of automatically accessing your hard drive and storing your Personal
Information unless you supply such information. Our advertisers may also assign
their own cookies to the User's browser (if the User clicks on their ad
banners), a process that We do not control. Limited information about your
computer including your IP address is also stored automatically by AstroSutraa’s
web servers when you visit the Website. This information is used by us to
deliver our web pages to Users upon request, to design our website to the need
and liking of our Users, to get a statistical estimate of our visitors within
the Website, and to let the advertisers know the geographic locations from
where our visitors come.
Communications:
By registering your email/Phone number with us, you agree to
receive email communication from us, entities specifically authorized by AstroSutraa
through E-mail, SMS, . You also agree and acknowledge that when you use our
referral program for referring someone, We may send emails to such person
referred by you on Your behalf and the email headers will carry your email
address as the address from which such emails are sent. We also access and
store such information relating to your contacts to send invitations and other
promotions to them periodically.
How Do We Protect Your Data?
We employ the best possible security measures, including but
not limited to internal reviews of data collection, storage, and security
policies and implementation of the strongest encryption and physical security
measures to prevent unauthorised access to or alteration, disclosure, or
destruction of Personal Information belonging to a User. While We endeavour to
leave no stone unturned when it comes to data protection and security, We admit
that no measure of security, no matter how sophisticated, is impenetrable and
hence We cannot guarantee the protection of the Personal Information collected
and stored by us nor the possibility of non-interception of data while it is
being transmitted to us by a User over the Internet.
Your registered account created with us is protected using a
username and password (“Login Information”) known only to you at the time of
registration of the account and such Login Information should not be shared
with anyone else. Any unauthorised use of the Login Information shall be
treated as a breach of the terms of this Policy and may lead to suspension of
the concerned account. Further, it shall be your duty to inform us about any
suspected unauthorised use of your Login Information without any unreasonable
delay.
Links To Third-Party Platforms.
Our Website may contain links to other websites or platforms
which are governed by their privacy policies over which we have no control and
any User accessing such website or platform using such links, shall, once they
leave our servers, be governed by the terms of the privacy policy of the
concerned website or platform. We take no responsibility for the privacy
practice or the contents of such a website or platform.
Access To and Correction of Personal Information and Denial of
Access in Certain Situations.
You shall have the right to access your Personal
Information, collected by us including but not limited to the history of your
transactions, chats, consultations, etc., and account balance at any time
through the Website. However, such access may be denied by us in certain
circumstances set out in this Policy, including where: (a) providing access
would be unlawful and/ or (b) We are required or authorised to do so by or
under Indian law or a court/ tribunal order; and/or where giving access would
be likely to prejudice enforcement related activities by or on behalf of an
enforcement body.
You shall also have the opportunity to have such Personal
Information corrected and updated at any time if you believe that such Personal
Information is inaccurate, incomplete, or not up-to-date and we may
periodically contact you to seek an update on any material change in such
information.
Withdrawal Of Consent
You are entitled to withdraw your consent for use of your
Personal Information by emailing a specific request to [email protected].
(Please note - the exercise of any such right
shall prevent you from taking full advantage of the entire scope of features
and Services offered through the Website and Mobile Application and We reserve
the right not to provide you with our Services.)
Retention And Deletion of Personal Information
Retention: The information provided to us by the User
or a Registered Member may be retained by us to give effect to the objective
for which it was collected or to effectively provide the Services to our Users.
Further, We may, even after the termination or deletion of the account of a
User, continue to retain such information if it is reasonably necessary to
comply with legal obligations, meet regulatory requirements, resolve disputes
between Users, prevent fraud, or for any other use.
Deletion: Unless legally allowed or mandated to store
such Personal Information, upon receiving a request at [email protected], We will
delete all your Personal Information or anonymize it so that such data is no
longer identifiable to you as an individual.
Changes To The Policy
This Policy may get updated from time to time pursuant to
changes in applicable law, the scope of our Services, or otherwise. The date
mentioned at the top of this Policy shall reflect the date on which the Policy
was last revised. We may or may not inform the Users of any material amendments
to this Policy by posting the updated Policy on our Website. We encourage you
to review this Policy regularly for any such changes. Your continued use of the
Services will be subject to the then current Policy.
Limitation Of Liability And Changes To Privacy Policy
This Policy represents merely a description of AstroSutraa’s
operations regarding a User’s Personal Information. This Policy is neither
intended to nor does it create any legal rights in favour of the User or in
favour of any other person.
Protection Of Children
If you are a User under the age of eighteen years (“Child
User”), please ensure that you have adequate consent from your parent or
guardian to access the Website in accordance with the present Policy. If you
are the parent or guardian of a Child User, please advise your child of the
risks of posting Personal Information on our Website or other online services,
and be informed that any information posted may be used by third parties
without restriction. Notwithstanding anything contained herein, We shall always
presume that every User has adequate consent and free will to access our
Website and to enter into a legally enforceable contract with Us.
We also reserve the right to remove, at our sole discretion,
any content or material posted by a User which may be of defamatory or sexual
nature or offensive to other Users in any manner, and take appropriate legal
action against such User in accordance with our Terms.
Severability And Exclusion
We have taken every effort to ensure that this Policy
adheres to the applicable laws. The invalidity or unenforceability of any part
of this Policy shall not prejudice or affect the validity or enforceability of
the remainder of this Policy. This Policy does not apply to any information
other than the Personal Information collected by us through the Website. This
Privacy Policy shall be inapplicable to any unsolicited information you provide
us through the Website or through any other means or through public channels.
This includes, but is not limited to, information posted in any public areas of
the Website. All unsolicited information shall be deemed to be non-confidential
and We shall be free to use and/ or disclose such unsolicited information
without any limitations.
Applicable Law And Dispute Resolution:
This Policy shall be governed by and construed in accordance
with Indian laws. All disputes under this Policy shall be referred exclusively
to courts at New Delhi India. Any dispute or claim arising out of or relating
to this Policy including the determination of the scope or applicability of
this Policy, or any information provided thereof, shall be resolved through
arbitration conducted by a sole arbitrator appointed by mutual consent of the
User or Registered Member and the Website. The arbitration shall be governed by
the Arbitration and Conciliation Act, 1996, and the rules made thereunder. The
venue of the arbitration shall be New Delhi and the language of such arbitral
proceedings and award rendered shall be English. The award delivered pursuant
to such arbitral proceedings shall be final and binding on the parties to the
dispute.
Notwithstanding anything contained herein above, every party
to a dispute shall have the right to seek interim relief from a court of
competent jurisdiction in New Delhi, India to safeguard the rights of such
party pending any arbitration proceeding initiated.
Contact Information
In case of any complaints or grievances, please contact us
by sending your complaint containing the following information to email
id [email protected]
On receiving the complaint, We reserve the right to
investigate and/or take such actions as We may deem appropriate. We may also
reach out to you to seek further clarification or assistance with the
investigation, or verify the statements made in your complaint and you
acknowledge that your timely assistance with the investigation would facilitate
the swift redressal of the same.