This cancellation policy outlines about how you can cancel
or seek a refund for a product / service that you have purchased through the
Platform. Under this policy:
(i)
Cancellations will only be considered if the
request is made 7 days of placing the order. However, cancellation request may
not be entertained if the orders have been communicated to such sellers / merchant(s)
listed on the Platform and they have initiated the process of shipping them, or
the product is out for delivery. In such an even, you may choose to reject the
product at the doorstep.
(ii)
AstroSutraa does not accept cancellation
requests for perishable items like flowers, eatables, etc. However, the refund
/ replacement can be made if the user establishes that quality of the product
delivered is not good.
(iii)
In case of receipt of damaged or defective
items, please report to our customer service team. The request would be
entertained once the seller/ merchant listed on the Platform, has checked and
determined the same at its own end. This should be reported within 7 days of
receipt of products. In case you feel that the product received is not as shown
on the site or as per your expectations, you must bring it to the notice of our
customer service within 7 of receiving the product. The customer service team
after looking into your complaint will take an appropriate decision.
(iv)
In case of complaints regarding the products
that come with a warranty from the manufacturers, please refer the issue to
them.
(v)
In case of any refunds approved by AstroSutraa,
it will take 15 for the refund to be processed to you.
We offer refund / exchange within first 7 days from the date
of your purchase. If 7 days have passed since your purchase, you will not be
offered return, exchange or refund of any kind. In order to become eligible for
a return or an exchange,
(i)
the purchased item should be unused and in the
same condition as you received it,
(ii)
the item must have original packaging,
(iii)
if the item that you purchased on a sale, then
the item may not be eligible for a return /exchange. Further, only such items
are replaced by us (based on an exchange request), if such items are found defective
or damaged. If you need to place a return / exchange request for an eligible
product/ item (as applicable) you need to send us an email at [email protected].
You agree that there may be a certain category of products / items that are
exempted from returns or refunds. Such categories of the products would be
identified to you at the item of purchase. For exchange / return accepted request(s)
(as applicable), once your returned product / item is received and inspected by
us, we will send you an email to notify you about receipt of the returned /
exchanged product. Further. If the same has been approved after the quality
check at our end, your request (i.e. return / exchange) will be processed in
accordance with our policies.
Shipping Policy
The orders for the user are shipped through registered
domestic courier companies and/or speed post only. Order are shipped within 3
to 7 days from the date of the order and/or payment or as per the delivery date
agreed at the time of order confirmation and delivering of the shipment,
subject to courier company / post office norms. Platform Owner shall not be
liable for any delay in delivery by the courier company / postal authority.
Delivery of all orders will be made to the address provided by the buyer at the
time of purchase. Delivery of our services will be confirmed on your email ID
as specified at the time of registration. If there are any shipping cost(s)
levied by the seller or the Platform Owner (as the case be), the same is not
refundable. For any issues in utilizing our services you may contact our
helpdesk on [email protected]