ASTROSUTRAA- TERMS
AND CONDITIONS FOR USERS
By accessing the Website, you unconditionally give consent
to these Terms and agree to be legally bound by them. If these Terms or any
part thereof seems unacceptable to you, We recommend that you refrain from
using the Website,
We reserve an absolute right to stop providing you with
Services through our Website or to change, alter, modify or refine them without
providing you with any prior notice. Your inability to access our Website at
any time shall not impose any legal liability on us. Additionally, We reserve
the right to limit your access to all the entire or any portion of the Website.
2. Scope Of Services
The Services provided by us include but are not limited to
astrological content, reports, tarot card readings, face readings, palmistry,
life coaching and counselling in the Services offered, numerology, predictions,
live telephone consultations, email consultations, pooja or products sold
through our shopping platform including but not limited to gem stones, rudraksh
etc. AstroSutraa does not warrant the reliability of any consultation provided
to a User or a Registered Member.
The Services Provided by us are classified into two
categories i.e., Free Services and Paid Services. The nature of each Service
and the amount payable by a User for access to such Service, if any, shall be
visible to the User on the Website. Our Free Services are available to everyone
who visits our Website. However, to use our Paid Services, a User shall be
required to complete the registration process on the Website (“Registered
Member”). A Registered Member accessing any Paid Service shall be required to
provide us with updated and accurate information as prompted on the Website and
to inform us of any change in such information to guarantee better output.
3. Eligibility
AstroSutraa’s Services are available only to individuals who
are competent to contract as per the Indian Contract Act 1872. The following
class of person shall be ineligible to access AstroSutraa’s Services;
4. Access To User Information
Every User unconditionally consents to us perusing the
information provided by such User or Registered Member in order to ensure,
maintain and provide our Services to the best of our ability and for grievance
redressal if need be. User agree to receive the communication from AstroSutraa
for newsletters, information updates, notification and promotional
communication through SMS, email WhatsApp and other channels.
5. Registration As A Member
To use our Paid Services, you shall be required to create an
account with us to become a Registered Member. The registration process may
require you to provide us with current and updated personal information
including but not limited to your phone number, e-mail, date of birth, and
other personal information as prompted on the Website during the registration
process.
The registration process shall require you to share with us
a One Time Password (“OTP”) that the User shall receive on the phone number
provided by him/her during the registration process.
An account can be created by other login methods through the
User’s Gmail login information. No User can have more than one valid account
registered with a single phone number.
6. AstroSutraa’s Right To Suspend A User Account
AstroSutraa does not independently verify the veracity of
the information provided by a User or Registered Member and shall assume no
liability arising out of any inaccuracy in the data provided to User, or
Registered Member on the basis of such information. Further, AstroSutraa
reserves the right to temporarily or permanently suspend the account of a
Registered Member or restrict his right of usage of certain Services or their
access the Website, without giving any prior notice to such Registered Member,
in the event that the information provided by such Registered Member is found
to be inaccurate or in the event the Registered Member is found to have
indulged in making defamatory statements against or regarding AstroSutraa, its
employees, officers, agents, affiliates or regarding the Services provided
through the Website.
7. Security Of Registered Member’s Account
The account of a Registered Member is protected by means of
a username and password ("Login Information") known only to the
Registered Member at the time of registration of the account and such Login
Information should not be shared with anyone else. Each Registered Member is
responsible for maintaining the confidentiality of their Login Information and
every Registered Member agrees to immediately notify us of any unauthorized use
of their Login Information or any other breach of security.
The Registered Member is solely responsible for the security
and confidentiality of his/her payment accounts linked to his/her registered
account on the Website. AstroSutraa shall bear no responsibility in case of any
unauthorized use of such linked payment account by a third party. Further any
such unauthorized use, which a Registered Member is aware of or suspects,
should be reported to us without any unreasonable delay.
It shall be the sole responsibility of a Registered Member
to log out of their account after the completion of a session and any loss or
damage of whatsoever nature caused due to failure to follow the said procedure
shall be borne by such Registered Member alone and AstroSutraa shall not, in
any way be held liable for any consequential loss or damage.
No User shall copy or modify, the technology and software
associated with the Website. Further, the Users accept not to rent, loan, sell,
assign, distribute, reverse engineer, grant a security interest in, or
otherwise transfer any right to any one of the associated technologies and
software owned or used by the Website.
Users agree not to disrupt, overburden, aid or assist in the
disruption or overburdening of (a) any computer or server used to offer or
support the Website; or (b) the enjoyment of Services by any other User. Any
unauthorized access to the Registered Member’s Account, servers, or networks
associated with the Website’s Services by any means except as provided by AstroSutraa
shall be deemed to constitute a breach of these Terms.
No User shall indulge in activities like circumventing or
modifying, attempting to circumvent or modify, or encouraging or assisting any
other person to circumvent or modify, any security, technology, device, or
software associated with the Services
The User accepts, agrees, and acknowledges that he/she will
neither support nor conduct any sort of attack including (but not limited to)
distribution of a virus, denial of service, or other attempts to interrupt the
Services provided by the Website.
8. Communication With Astrologers
AstroSutraa’s Services also include consultation with
various astrological experts (“Astrologers”) who have enrolled with AstroSutraa
to provide consultation to our Users via electronic mediums including but not
limited to phone calls, video calls, texts, etc. Your consent to these Terms
also constitutes your consent to us arranging a consultation call with such
Astrologers should you choose to avail of a Service that requires such
telephonic consultation.
The Astrologers enrolled with us are prohibited to share
their personal details like contact number, email, social media username,
address, etc with any User and are also prohibited to indulge in or suggest
activities such as black magic, vashikaran, or suggest any pooja using these
tantras.
The Users hereby agree to promptly inform AstroSutraa of any
violation or attempt at a violation of such Terms by an Astrologer. Failure on
the part of a User or a Registered Member to furnish such information may lead
to a temporary suspension of the Registered Member’s account or restriction on
such User to access the Website as the case may be.
9. Privacy Policy
AstroSutraa’s privacy policy clearly defines how it uses,
stocks, releases, and processes data and information from Registered Members,
in whole or in part, through various channels. The privacy policy is all about
our privacy pledge. It is simply about utilizing your valuable and confidential
data, including Google login By accessing this Website, you accept, agree, and
acknowledge that all information collected by us from you including but not
limited to registration and all payment information, is subject to AstroSutraa’s
Privacy Policy which is available at www.AstroSutraa.com.
10. Breach Of Terms And Termination Of Account
In the event of a breach of any part of these Terms by a
User or a Registered Member, AstroSutraa reserves the right to immediately
block the Registered Member’s account or absolutely restrict the User’s access
to the Website. This right to terminate and restrict may be exercised by AstroSutraa
in the following circumstances.
A Registered Member may deactivate his/her account at any
time by writing to us at [insert email address].
Upon termination, AstroSutraa reserves the right to retain
your information for a period of [Insert Timeline] for recording purposes. The
information so collected shall automatically be deleted after completion of
such period.
11. User’s Responsibility
As a pre-condition of use, you agree to use the Website
solely for lawful purposes and not for any purpose that is prohibited by these
Terms. You shall be solely responsible for all of your activities in connection
with this Website. Further according to the mandate of Section 3(1)(b) of the
Information Technology (Intermediary Guidelines and Digital Media Ethics Code)
Rules, 2021 it is our duty to inform you that you shall not host, display,
upload, modify, publish, transmit, store, update or share any information that,
—
Further, you agree that you shall not-
12. Representations And Warranties
All Services available to a User through this Website are
provided on an "as is" and "as available" basis without any
representation or warranties, express or implied unless otherwise specified in
writing.
Except as provided below, this Website does not warrant
that:
Every User and Registered Member hereby warrants that they
shall disclose, their current emotional mental, or physical state, fully and
truthfully to the Astrologers enrolled with us, from whom consultation is being
sought.
13. Limitation Of AstroSutraa’s Liability
You understand and agree that to the maximum extent
permitted under applicable law, AstroSutraa does not provide any warranty for
the Services provided and that consultation provided by each Astrologer
enrolled with the Website may differ as the same is dependent on individual
knowledge, skills, experience and type of methods employed.
The Website has several Astrologers that have enrolled with
it as service providers, and who may while interacting with a Registered Member
or a User make certain astrological recommendations to the User. It is hereby
clarified by us that though all recommendations made by the Astrologers are in
good faith, any discrepancy in such recommendation that may be discovered by
you shall not make us or any of our affiliates legally liable for the same.
The Website shall bear no responsibility for any damage or
loss that may be incurred by anyone due to the unauthorised use of your account
with or without your knowledge. Although AstroSutraa has made its best efforts
to provide accurate information regarding its Services still we do warrant the
correctness or completeness of such information.
AstroSutraa disclaims that this is not a helpline platform
for suicide prevention and if you are someone who is having suicidal thoughts,
we recommend that you immediately approach the relevant police authority, or
medical professional or contact the national or local suicide prevention
helpline.
Further, Users and Registered Members are advised not to
enter into independent contracts with the Astrologers available on the Website
and if such contract is entered into, AstroSutraa shall not be responsible for
any consequence or liability that may arise from such a contract.
You agree and understand that any material downloaded by you
from the Website shall be entirely at your own risk and that you will bear the
sole responsibility for any loss or damage caused to your computer system or
smartphone that results as a consequence of such downloaded material. Further,
any coupon denied due to a grammatical or typographical error shall impose no
liability on the Website.
The Astrologers and other service providers enrolled with us
are merely members of the Website and not AstroSutraa’s employees. While the
website makes the best endeavour to verify the qualifications and credentials
of the Astrologers and service providers, our review is limited to the
information provided to us by such Astrologers and service providers and we do
not warrant the accuracy, veracity, or correctness of such information. Further
AstroSutraa asserts that it is merely a platform to connect Astrologers and
service providers with the Users and enrolment of any service provider or
Astrologer with the Website does not amount to an endorsement.
AstroSutraa is not a medical institution and does not
guarantee the correctness or accuracy of any medical advice provided by an
Astrologer or a service provider. Each User and Registered Member is advised to
seek independent medical advice from a licensed medical professional in case of
any doubts. Further, we shall bear no responsibility for any monetary loss or
physical issues incurred by a User or Registered Member acting pursuant to
medical advice rendered by such Astrologer.
Notwithstanding anything to the contrary contained in these
Terms, AstroSutraa’s liability for any action or consequence whatsoever,
regardless of its form of the action, will at all times be limited to the money
paid, if any, by a Registered Member to AstroSutraa, for the Services availed
by it.
14. Banking And Payments Information
All payments towards usage of our Paid Services can only be
made through a Registered Member’s wallet linked to his account (“AstroSutraa
Wallet”). To deposit money in the AstroSutraa Wallet, a Registered Member will
have to provide his/her banking details using which he/she shall be able to
deposit the required amount from his bank account into his/her AstroSutraa
Wallet.
With respect to such banking information, each Registered
Member opting for a Paid Service warrants that-
15. Refund & Cancellation Policy
Return & Cancellation Policy for Services
A Request for a refund for a Paid Service shall be initiated
if:
No amount paid by a Registered Member towards a Paid Service
shall be refunded-
If an order for a Service has been placed by a User in haste
or a careless manner, the liability for any consequence or damage arising from
such order shall be solely borne by such User
AstroSutraa shall endeavour to process all refunds within 7
(seven) business days.
All refunds generated through the Website shall be credited
to the User’s AstroSutraa Wallet on the Website.
Comprehensive Return & Cancellation Policy for
Products
Each User agrees that the pictures displayed for the
products on the Website are for reference purposes only and AstroSutraa shall
Endeavour to deliver the product ordered in an as-is condition as displayed on
the Website. The User is advised to exercise discretion in such cases.
No amount paid by a User towards a product shall be refunded
if-
Products that are received by a User in a broken or damaged
state shall be eligible for a refund if the same is approved by the Website.
The Users receiving the product are advised to make a video of unpacking the
product to submit as proof in case a request for a return or refund is
initiated.
AstroSutraa shall endeavour to process all refunds within
(7) seven business days.
All refunds generated through the Website shall be credited
to the User’s AstroSutraa Wallet on the Website.
16. Modification Of These Terms
AstroSutraa reserves the right to modify or update these
Terms at any time. No notice of such update or modification shall be sent to a
User or a Registered Member and such User or Registered Member is required to
visit the Website periodically to keep updated with these Terms.
17. Governing Law And Jurisdiction
These Terms shall be governed by and construed in accordance
with Indian laws. All disputes under these Terms shall be referred exclusively
to courts in New Delhi, India. Any dispute or claim arising out of or relating
to these Terms including the determination of the scope or applicability of
these Terms, or use of the AstroSutraa Application or any information provided
thereof, shall be resolved through arbitration conducted by a sole arbitrator
appointed by mutual consent of the User or Registered Member and the Website.
The arbitration shall be governed by the Arbitration and Conciliation Act,
1996, and the rules made thereunder. The venue of the arbitration shall be New
Delhi and the language of such arbitral proceedings and award rendered shall be
English. The award delivered pursuant to such arbitral proceedings shall be
final and binding on the parties to the dispute.
Notwithstanding anything contained herein above, every party
to a dispute shall have the right to seek interim relief from a court of
competent jurisdiction in New Delhi to safeguard the rights of such party
pending any arbitration proceeding initiated.
18. Severability And Exclusion
AstroSutraa has taken every effort to ensure that these
Terms adhere to the applicable laws. The invalidity or unenforceability of any
part of these Terms shall not prejudice or affect the validity or
enforceability of the remainder of these Terms. These Terms do not apply to any
information other than the information collected by us through the Website.
These Terms shall be inapplicable to any unsolicited information you provide us
through the Website or through any other means or through public channels. This
includes, but is not limited to, information posted in any public areas of the
Website. All unsolicited information shall be deemed to be non-confidential and
We shall be free to Use and/ or disclose such unsolicited information without
any limitations.
19. Notices
Unless expressly stated otherwise, all notices to AstroSutraa
shall be in writing and shall be sent via email or through the post. The rules
concerning the communication of acceptance under the Indian Contract Act 1872
shall apply to the receipt of a notice sent by a User, Registered Member, or
the Website. Notices to a Registered Member shall be sent to the email address
provided during the registration process. Notices to the Website, if sent by
post shall be sent at the following address: “ C 705, Greenwich Grand Omaxe,
Sector 93B Noida Gautam Buddha Nagar UP 201304 IN”.
20. Grievance Officer
In accordance with Information Technology Act 2000 and rules
made there under the Consumer Protection (E-Commerce) Rules, 2020, the name and
contact details of the Grievance Officer are provided below:
Name: [Insert Details]
All complaints addressed to the Grievance officer shall be
investigated on a case-to-case basis according to the information provided
along with the complaint.
21. Indemnification
You agree to indemnify, defend and hold harmless AstroSutraa
and its affiliates, agents, respective employees, directors, officers, agents,
managers, etc.-
22. Links To Third -Party Websites
Our Website may contain links to other websites or platforms
which are governed by their terms of use over which we have no control and any
user accessing such website or platform using such links, shall, once they
leave our Website, be governed by the terms and conditions of the concerned
website or platform and Users are advised to review such terms and conditions
before transacting on such other websites and platforms. We take no
responsibility for the terms and conditions or the contents of such a website
or platform. Further reference on this Website to any third-party content or
links to any other website or platform should not be understood as any sort of
endorsement by us of such content, website, or platform.
AstroSutraa is in no way associated with any correspondence,
transaction, or other related activity between a User and a third party
including payment and verification service providers, conducted on the Website
and bears no responsibility whatsoever for the same.
Acceptance of these Terms by you represents your
acknowledgement of exclusion of our responsibility and or liability for any
loss or damage, of whatever nature, that You may suffer due to any transaction
correspondence or related activity transacted by you on such third-party
websites and platforms.
This Website contains information that is created by us as
well as content provided by third parties. We do not guarantee the accuracy,
integrity, or quality of the content provided by third parties and such content
may not be relied upon by the Users in utilizing our Services.
23. Intellectual Property
Access to our Website shall only grant you a limited license
to use our information.
You are authorized to save the data from the Website to any
device for your personal use as long as you don't remove or alter any copyright
symbols, trademarks, or other proprietary material. You are not permitted to
use our information for any other reason than what is stated above. You
acknowledge that any unauthorised use of the confidential information on the
Website is a violation of our intellectual property rights, for which you agree
to hold us harmless.
Except for any third-party elements that are expressly
designated as such, We declare that We are the exclusive owner of all the
contents displayed on the Website, including all graphics, logos, sound
recordings, and software. The law that is in effect in India shall apply to any
infringement of our intellectual property rights. The license to access and use
our Services does not include the right to copy or reproduce our information on
any other platform or medium, without our prior written consent.
Unless otherwise stated, any word, logo, or object bearing
the markings denoting the grant of Intellectual Property Rights as a trademark
must be regarded as a registered trademark that We either own or have
permission to use. A User’s right to access our Website shall not be deemed to
grant a license for use such User to use our Intellectual Property Rights.
24. Miscellaneous
Entire Agreement and Assignment -These Terms
constitute the entire agreement between you and AstroSutraa relating to the
subject matter and cancel and supersede any prior versions of the Terms. You
may not assign or otherwise transfer the Terms or any right granted hereunder.
You also may be subject to additional terms and conditions that may apply when
you use this Website or third-party products or services.
No Partnership -No partnership or joint venture
between AstroSutraa and you shall be implied by these Terms. Nothing in these
Terms shall be interpreted to make you or AstroSutraa as the other party's
agent.
Waiver -Any failure on our part to exercise any
provision or right under these Terms, shall not constitute a waiver by us of
that provision or right.
Injunctive Relief-You acknowledge that any
significant violation of the Terms will cause irreparable harm to the AstroSutraa
for which monetary compensation would be insufficient and that as a result, in
addition to any other legal rights or remedies, we shall be entitled to
equitable relief, including both a temporary injunction and a permanent
injunction, in the event that such a violation takes place. In the event that AstroSutraa
files for an injunction, you accept and agree to waive any obligation for the
posting of a bond or other security.
Time shall be of essence -Unless expressly stated by
us on the Website or through a written agreement, time shall be of the essence
concerning all the matters arising out of or in connection with these Terms.
THE USER ACKNOWLEDGES THAT IT HAS READ THESE TERMS OF USE,
UNDERSTANDS THEM, AND AGREES TO BE BOUND BY ITS TERMS. THE USER FURTHER
ACKNOWLEDGES THAT THIS AGREEMENT DOES NOT HAVE TO BE SIGNED IN ORDER TO BE
BINDING. THE USER WILL HAVE INDICATED ITS ASSENT TO THE TERMS OF THE AGREEMENT
BY CLICKING ON THE "ACCEPTED AND AGREED TO" (OR SIMILAR BUTTON) THAT
IS PRESENTED TO THE USER AT THE TIME OF ITS OPENING OF AN ONLINE ACCOUNT WITH
THE COMPANY.